Our CSI Platform 'ITSM Coach'

ThinkITSM implements formal performance improvement practices for IT. We help our customers get the most out of their existing ITSM tools, ITIL processes and People and help tell meaningful stories to senior management about their sucesses. Our experience is drawn from spending years as practitioners and consultants recognizing that organizations often treat IT performance improvement initatives as a project or series of projects rather than a lifestyle change. This can result in over expenditure on technology and demotivation of team members who get frustrated by the organizations lack of being able to improve outside of formal resourced initiatives. 

We use Continual Service Improvement as mechanism to teach organizations how to implement their own improvement programs that are self sustaining month after month and year after year.  

CSI is critical to tell effective value stories because nobody thinks about IT until something goes wrong. CSI highlights your strengths and successes and allows you to understand and address your weaknesses in a proactive and repeatable way that encourages increased investment that creates a virtuous cycle of optimization.  

We provide CSI-as-a-Service (CSIaaS) as it changes the focus away from tools toward performance improvement or cost reduction. Our framework teaches your team how to implement a formal CSI initiative that will maximize how your IT department delivers IT services to your customers or consumers.