At ThinkITSM Corp. (“ThinkITSM”), we are committed to protecting your privacy, and maintain a general policy of openness about how we collect, use and disclose your personal information.
The personal information collected by ThinkITSM upon using our products, services or our Site may include at least some of the following:
From time to time, we may ask you to provide us with more detailed information regarding your interests in order to serve you better and understand what features and services may be of interest to you. It will be entirely up to you as to whether you choose to share this information with us.
Also, if you send us an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.
We use your personal information to:
In addition, from time to time, we may use your personal information for the following purposes:
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
ThinkITSM reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
ThinkITSM also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other
type of acquisition, disposal, transfer, conveyance or financing of all or any portion of ThinkITSM or of any of the business or assets or shares of ThinkITSM or a division thereof in order for you to continue to receive the same products and services from the third party.
THINKITSM COLLECTS PERSONAL INFORMATION ABOUT YOU ONLY WHEN YOU VOLUNTARILY PROVIDE IT. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).
The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact our Privacy Officer at 1-866-HUG-ITSM ext. 2004 or firstname.lastname@example.org. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
We may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and sponsors, including by means of direct marketing. To ensure advertisers understand who our subscribers are and what they are interested in, we will compile your information and create general profiles of our subscribers’ demographic information and interests. However, we will never share any PERSONALLY IDENTIFIABLE information with our advertisers.
When you visit our Site, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Aggregate, but not individual, cookie and tracking information may be shared with third parties.
ThinkITSM makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard-copy form.
Access to your personal information is restricted to selected employees or representatives. In addition, ThinkITSM employs robust information security techniques (our datacentre is designated a Tier IV establishment) to protect personal information against loss and unauthorized access.
ThinkITSM educates all its employees on the importance of privacy. It is ThinkITSM’s policy to give access to personal information only to those employees who require it to carry out the responsibilities of their jobs or to other such third parties with similar designated responsibilities and who are subject to contractual confidentiality restrictions with ThinkITSM.
ThinkITSM retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When that need has ended, your personal information will be removed from our system and destroyed in a manner that ensures your security.
At ThinkITSM, we want you to be able to maintain control over how we use your personal information. You will always have the option to instruct us not to use your name, e-mail, postal code, etc. beyond providing you with the service or information you requested. Additionally, email communications will always include an identification of the sender and an “Unsubscribe” option. Should you wish to unsubscribe at any time, you may instruct us to immediately do so by clicking on the link.
If you request access to your personal information, subject to certain exceptions, ThinkITSM will inform you of the existence, use and disclosure of your personal information and will provide you with a summary of that information. If ThinkITSM determines not to provide you access to your personal information, we will provide an explanation. You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact ThinkITSM in any one of the following ways to request access to or correction or update of your personal information:
Send Mail: 400-5025 Orbitor Drive, Building 1, Mississauga, Ontario L4W 4Y5