An important first step to any successful performance improvement is weighing in. Your ‘starting weight’ provides an important marker to understand where you are, set realistic and achievable improvement goals and to provide a reference point to measure your progress on the road to your success
ThinkITSM provides a holistic approach to helping organizations kick start an IT Service Management improvement program. We have built a multi-dimensional assessment methodology that provides insight and understanding around current performance, and what practical changes need to be implemented to achieve targets that are identified in the assessment process.
Starting weight = Baseline
Assessments give you that all important marker to set your baseline and to begin improving – so let’s hop on that scale!
Practice Maturity Assessments
Practice Maturity Assessments allow you to evaluate your IT organization’s current practice state for each practice area.
Remember, a practice is much more than a collection of processes and documents. It is the combination of people, processes and tools used to accomplish meaningful outcomes.
We offer the following Practice Maturity Assessments:
1. Service Desk and Incident Management (SDIM)
2. Change Management
3. Problem Management
4. Knowledge Management
5. Request Management
6. IT Asset Management (ITAM)
7. Service Asset and Configuration management (SACM)