Every IT department should underpin their ITSM program with a Continual Service Improvement as a Service (CSIaaS) practice. CSI enables effective story telling that generates management support, loyalty with team members and better performance and cost related outcomes for your IT Service Delivery.
CSI baselines your current performance so you understand objectively exactly where your strengths and weaknesses are. It helps with setting performance, compliance and cost based goals and then will track which activities have the biggest impact.
ThinkITSM's CSI platform automates many of the time consuming and collaborative steps to make a formal performance program can be launched in under 90 days.
"CSIaaS enabled us to increase our FPOC (First Point of Call) Resolution to 86.3% and SLO compliance by over 150% in just the first 6 months of running the program"
Easily assess how mature your ITSM practice is. ITSM Coach automates the assessment process and allows multiple stakeholder to provide input to give you a CMMI based score.
ITSM Coach enables you to build surveys that solicits information that you can action to improve your service delivery.
Easily set performance, cost or compliance based goals that you can track your monthly improvements against. You can annotate your reports to effectively tell a story behind your data.
Focus your team on spending time on tactics that are aligned with strategic goals.
Present leadership with a single value score that can communicate effectiveness in a moment.