Continual Improvement

CSIaaS makes everything you do in IT better

An Introduction to CSIaaS

Every IT department should underpin their ITSM program with a Continual Service Improvement as a Service (CSIaaS) practice. CSI enables effective story telling that generates management support, loyalty with team members and better performance and cost related outcomes for your IT Service Delivery.

CSI baselines your current performance so you understand objectively exactly where your strengths and weaknesses are. It helps with setting performance, compliance and cost based goals and then will track which activities have the biggest impact.

ThinkITSM's CSI platform automates many of the time consuming and collaborative steps to make a formal performance program can be launched in under 90 days.

CSI improved IT Service Value by over 35% in one year for one Ivy League University

"CSIaaS enabled us to increase our FPOC (First Point of Call) Resolution to 86.3% and SLO compliance by over 150% in just the first 6 months of running the program"

Define, Measure, Improve. Repeat

Baseline your current ITSM maturity

Understand what your customers' pain points

Easily assess how mature your ITSM practice is. ITSM Coach automates the assessment process and allows multiple stakeholder to provide input to give you a CMMI based score.

Understand what your customers' pain points

ITSM Coach enables you to build surveys that solicits information that you can action to improve your service delivery.

Set performance based goals

Understand what your customers' pain points

Build tactical plans that link actions to goals.

Easily set performance, cost or compliance based goals that you can track your monthly improvements against. You can annotate your reports to effectively tell a story behind your data.

Build tactical plans that link actions to goals.

Communicate a single number to leadership to highlight success

Build tactical plans that link actions to goals.

Focus your team on spending time on tactics that are aligned with strategic goals.

Communicate a single number to leadership to highlight success

Present leadership with a single value score that can communicate effectiveness in a moment.