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Malcolm Fry on ThinkITSM

Service Desk Industry guru and expert, Malcolm Fry, provides his assessment of ITSM Coach.

Malcolm Fry serves as an Independent Executive Advisor, and brings an unparalleled breadth of knowledge and experience in IT business and technical issues. He is the author of many publications on IT service and support, has had numerous articles and papers published, and is regularly contacted as a source of information by technology journalists. His latest publications are 'A Step-by-Step Guide to Building a CMDB and a new ITIL complementary book 'How to Build a Service Management Department'. Malcolm was also a member of the v3 Advisory Group and a mentor for the 'Service Operations' book. In April 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT Service and Support.