Define Measure Acheive. Repeat
By: Micheal Oas, ThinkITSM Expert Coach

Service and Component Classification - Approach

One of the biggest challenges facing most IT groups when implementing an ITSM tool is the classification of incidents, changes, problems etc. While each process has very specific categorization structures (e.g. Types of Incidents vs. Types of Changes), all ITSM process activities occur in support of IT and therefore share a common requirement to structure the information that describes what the incident, problem or change is logged against.



Explore the important criteria you should be looking for in the IT Service Management information your organization captures, and how this information can be effectively managed and maintained to deliver value!

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Service and Component Classification - Whitepaper Bundle includes:

AN INTRODUCTION TO SERVICE AND COMPONENT CLASSIFICATION

Learn about how service and component classification/categorization will provide greater insight into your organization’s offerings, and enhance reporting.

SERVICE CLASSIFICATION - EXAMPLES ADDENDUM

After reading the introduction whitepaper, view some example decompositions and guidelines for defining a consistent service classification/categorization structure.

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