Define Measure Acheive. Repeat
Service Desk Salvation Kit

The Experts at ThinkITSM have put together FREE Downloads filled with guidance around Service Desk Metrics, Service Management Priorities & Approach.


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#1 Service Desk Salvation Kit - Value & Visibility through Continual Service Improvement (CSI)

Defining meaningful, measurable, achievable improvements can be a difficult process; this Service Desk Salvation Kit provides:

  • An ITIL v3 Continual Service Improvement Approach (CSI),
  • Recommended objectives for your organization to work towards,
  • Metrics to help you gauge your performance,
  • And much more!

Begin aligning your data to tangible business and IT goals today!


#2 Infrastructure Consolidation – A Case Study

Explore a Canadian Provincial Government experience with infrastructure consolidation & critical service management underpinnings.

This download contains a case study, on-line tools, templates and reference samples.

"We were Senior Management Practitioners for this activity, now consultants"
~ Maria Ritchie and Angie Massicotte, ThinkITSM Corp.




Feel free to take this information and incorporate the concepts and ideas into your existing practice. If you need help interpreting any of the information, just let us know and we can spend some time walking you through how you can use the templates and or examples.
ContactUs@ThinkITSM.com